Privacy Policy

Ishira Wellness ("we", "us") is a nutrition and lifestyle coaching practice run by D. Sai Priya in Hyderabad, Telangana, India – 500081. This policy explains what personal data we collect, why, who we share it with, and the choices you have. It is written to follow India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. What we collect

When you submit an enquiry or callback request on this website:

• Your name
• Your phone number (if you choose to be contacted on WhatsApp)
• Your email address (if you choose to be contacted by email)
• The wellness goal you select and when you'd like to start. Some goals (for example PCOS, thyroid or prediabetes) can reveal health information, so please only choose what you're comfortable sharing.

When you subscribe to our newsletter: your email address.

When you become a coaching client: to build a safe, personalised plan we may also record your age, gender, height, weight, activity level, dietary preferences, allergies, relevant medical history and progress notes. We collect this directly from you, and only after you agree to it at the start of coaching.

Automatically: our hosting provider keeps standard technical logs (such as IP address and browser type) for security and to keep the site running. We use a bot-protection check on our forms. We do not use advertising or tracking cookies.

2. Why we use it

• To respond to your enquiry and arrange your consultation
• To send you a confirmation email (if you chose to be contacted by email)
• To call or message you on WhatsApp or by email, through the channel you chose
• To create and adjust your personalised nutrition plan (clients only)
• To send wellness tips and offers, only if you opted in. You can opt out at any time
• To keep the website secure and prevent spam and abuse
• To meet legal obligations

We use your data only for these purposes, and we never sell your personal data.

3. Your consent

We process your data based on the consent you give when you tick the box on our forms (or sign our client consent form). You can withdraw consent at any time by contacting us (see section 8). Withdrawing consent doesn't affect anything we did before you withdrew it, but we may no longer be able to provide coaching without the information we need.

4. Who we share it with

We share data only with trusted service providers who help us run the business, and only what they need:

• Vercel: website hosting
• Neon: secure database storage
• Resend: sending emails
• WhatsApp (Meta): when we message you on WhatsApp
• Cloudflare: bot and spam protection on forms
• Anthropic: AI assistance that helps the coach review client progress (clients only)

Some of these providers store or process data outside India (for example in the United States or Singapore), with appropriate security safeguards in place. We may also disclose data if required by law.

5. How long we keep it

We keep your data only for as long as we need it for the purposes above:

• Enquiries: kept so we can follow up with you, and help you if you come back to us later.
• Client records: kept while you're a client and afterwards, so we can continue supporting you if you return for coaching.
• Newsletter subscriptions: until you unsubscribe. We keep a record of the opt-out so we don't email you again.

You can ask us to delete your data at any time (see section 7), and we will, unless the law requires us to keep it.

6. How we protect it

Data is sent over encrypted (HTTPS) connections and stored in a secured database. Access is limited to authorised staff through password-protected accounts. If a data breach affects you, we'll inform you and the relevant authorities as required by law.

7. Your rights

You can ask us to:

• Tell you what personal data we hold about you
• Correct or update it
• Delete it
• Stop sending you messages (WhatsApp, email or newsletter)
• Withdraw your consent

You may also nominate someone to exercise these rights on your behalf in case of death or incapacity.

8. Contact and grievances

For any question, request or complaint about your data, contact our Grievance Officer:

D. Sai Priya, Ishira Wellness Email: ishirawellness@gmail.com Phone: +91 94914 64748

We'll respond within 30 days. If you're not satisfied with our response, you may escalate to the Data Protection Board of India.

9. Children

Our services are intended for adults (18+). We provide coaching to anyone under 18 only with the consent and involvement of a parent or guardian.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. Significant changes will be highlighted on this page.